DUSTIN NEWKIRK(7)
NAME
Dustin Newkirk - Experienced IT Professional
SYNOPSIS
dustin [OPTIONS]… [COMMAND]…
DESCRIPTION
An experienced IT professional with a demonstrated history in a multifaceted environment. Skilled in resolving system-related problems, working independently, and effectively responding to emergency situations. Proficient in planning, organizing, and documenting complex server/network activities and collaborating effectively in team environments.
EXPERIENCE
March 2024 - June 2024
Greene Resources
Infrastructure Support Specialist, Wolfspeed - Contract
- Maintained operational stability in IT support by swiftly addressing issues, demonstrating persistence and urgency, and aligning short-term results with long-term strategic objectives.
- Managed and resolved IT incidents, including prioritizing, diagnosing, and resolving client, telecom, network, and data storage issues, with a focus on first-contact solutions and backlog management.
- Efficiently escalated and routed IT tickets, adhered to incident SLAs, and regularly updated a central knowledge base with troubleshooting solutions and known issues.
- Coordinated within the IT team to optimize service delivery, time management, and process documentation, ensuring effective task completion and issue escalation.
- Handled workstation imaging, software installation, hardware logistics, and asset management, including deployment, relocation, and lifecycle management in accordance with CMDB standards.
October 2023 - March 2024
VSO (Virtual Service Operations)
Desktop Support Specialist, Pratt & Whitney - Contract
- Provides desk support, diagnoses problems, resolves technical issues.
- Performs installations, repairs, upgrades, backups, and maintenance.
- Sets up Audio/Visual equipment, maintains hardware and software inventory.
June 2019 - August 2023
Information Technology Specialist 2, New York State Office of Information Technology Services
- Coordinates and facilitates data and business systems support to end-users.
- Independently resolves hardware, network connectivity, and application issues.
- Performs risk assessments, recommends IT solutions, assists in upgrades.
September 2017 - June 2019
Computer Support Technician, Delta Sonic
- Repairs and maintains point-of-sale equipment, computers, and network systems.
- Configures and troubleshoots hardware/software, resolves computer and network issues.
- Maintains company IT asset records.
EDUCATION
Computer & Network Systems Administration, AAS
- ITT-Technical Institute, May 2013
CERTIFICATIONS
ITILv4 Foundations
- Received February, 2024
- Proficient in IT Service Management principles and practices.
CompTIA A+
- Received October, 2023
- Demonstrates expertise in computer systems, networking, and security.
PROFESSIONAL SKILLS
- Microsoft Office, Personal Computer Hardware, Linux, SCCM & ARS.
- Networking, Operations, Support, Customer Service, Communication.
- Strong analytical, diagnostic, and problem-solving skills.
AUTHOR
Dustin Newkirk [email protected]