DUSTIN NEWKIRK(7)
NAME
Dustin Newkirk - Experienced IT Professional
SYNOPSIS
dustin [OPTIONS]… [COMMAND]…
DESCRIPTION
Results-driven IT professional with a strong background in systems administration, network infrastructure, and customer support. Adept at resolving complex technical issues, coordinating projects, and delivering top-notch service to stakeholders. Proficient in planning, organizing, and documenting complex server/network activities and collaborating effectively in team environments. ITILv4 Foundations and CompTIA A+ certified.
EXPERIENCE
March 2025 - Present
Information Technology Specialist 2, New York State Office of Information Technology Services
- Coordinates and facilitates data and business systems support to end-users.
- Independently resolves hardware, network connectivity, and application issues.
- Performs risk assessments, recommends IT solutions, assists in upgrades.
October 2024 - March 2025
MergeIT End User Support Engineer, Waygate Technologies - Contract
- Provide on-site deskside support in office and light manufacturing settings.
- Perform technical work activities remotely or on-site to fulfill business and customer needs.
- Coordinate small teams and deliver work packages following company processes.
- Document work completed and escalate issues in line with company procedures.
- Offer excellent customer service to both internal and external customers in a dynamic team environment.
March 2024 - June 2024
Greene Resources
Infrastructure Support Specialist, Wolfspeed - Contract
- Maintained operational stability in IT support by swiftly addressing issues, demonstrating persistence and urgency, and aligning short-term results with long-term strategic objectives.
- Managed and resolved IT incidents, including prioritizing, diagnosing, and resolving client, telecom, network, and data storage issues, with a focus on first-contact solutions and backlog management.
- Efficiently escalated and routed IT tickets, adhered to incident SLAs, and regularly updated a central knowledge base with troubleshooting solutions and known issues.
- Coordinated within the IT team to optimize service delivery, time management, and process documentation, ensuring effective task completion and issue escalation.
- Handled workstation imaging, software installation, hardware logistics, and asset management, including deployment, relocation, and lifecycle management in accordance with CMDB standards.
October 2023 - March 2024
VSO (Virtual Service Operations)
Desktop Support Specialist, Pratt & Whitney - Contract
- Provides desk support, diagnoses problems, resolves technical issues.
- Performs installations, repairs, upgrades, backups, and maintenance.
- Sets up Audio/Visual equipment, maintains hardware and software inventory.
June 2019 - August 2023
Information Technology Specialist 2, New York State Office of Information Technology Services
- Coordinates and facilitates data and business systems support to end-users.
- Independently resolves hardware, network connectivity, and application issues.
- Performs risk assessments, recommends IT solutions, assists in upgrades.
September 2017 - June 2019
Computer Support Technician, Delta Sonic
- Repairs and maintains point-of-sale equipment, computers, and network systems.
- Configures and troubleshoots hardware/software, resolves computer and network issues.
- Maintains company IT asset records.
EDUCATION
Computer & Network Systems Administration, AAS
- ITT-Technical Institute, May 2013
CERTIFICATIONS
ITILv4 Foundations
- Received February, 2024
- Proficient in IT Service Management principles and practices.
CompTIA A+
- Received October, 2023
- Demonstrates expertise in computer systems, networking, and security.
AWS Certified Cloud Practitioner
- Received January, 2025
- Validates foundational understanding of AWS Cloud concepts, services, security, architecture, pricing, and support. Recognizes the importance of AWS Cloud in driving business value through effective cloud adoption and management.
TECHNICAL SKILLS
- Systems Administration: Windows Server, Linux (Ubuntu, CentOS), Active Directory, System Center Configuration Manager (SCCM)
- Networking: TCP/IP, DNS, DHCP, VPN, LAN/WAN
- Customer Support: ServiceNow, Spiceworks
- Virtualization: VMware, Hyper-V, XCP-NG, Proxmox
- Scripting: PowerShell, Bash
- Programming: PHP, HTML, CSS, Bootstrap
- Databases: MySQL
- Security: Firewalls, Antivirus, IDS/IPS, SIEM
SOFT SKILLS
- Problem-solving and troubleshooting
- Communication and collaboration
- Time management and organization
- Adaptability and continuous learning
AUTHOR
Dustin Newkirk [email protected]